Customer Support
We're here to help. Find answers to common questions, contact our support team, or learn about our policies.
Contact Us
Business Address
BJSD Solutions, LLC
Pennsylvania, United States
For written correspondence, please contact us via email first.
Payment & Billing
Accepted Payment Methods
We accept all major credit cards, debit cards, and digital payment methods through Stripe:
Visa
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Mastercard
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American Express
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Discover
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Apple Pay
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Google Pay
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Link
All payments are processed securely through Stripe. We never store your full credit card information.
Payment Security
All payments are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor.
Your payment information is encrypted and handled according to industry standards. We do not store credit card numbers, CVV codes, or other sensitive payment data.
Refund Policy
All license purchases are final and non-refundable unless required by law. Refunds may be issued for:
Duplicate charges due to technical errors
Unauthorized transactions (subject to verification)
As required by applicable law
To request a refund, please contact us at support@bjsdsolutions.com with your order details and reason for the refund request. Refunds, if approved, will be processed to the original payment method within 5-10 business days.
Payment Disputes
If you have a question or concern about a charge, please contact us at support@bjsdsolutions.com before initiating a chargeback with your payment provider. We will work with you to resolve any billing issues.
Important: Initiating a chargeback may result in immediate suspension of your account and licenses. We encourage you to contact us first to resolve any issues.
Complaint Handling
We take all complaints seriously and are committed to resolving issues promptly and fairly. If you have a complaint about our products, services, or billing, please follow these steps:
Contact Us First: Email us at support@bjsdsolutions.com with details of your complaint. Include your account information, order details, and a clear description of the issue.
Response Time: We aim to respond to all complaints within 2 business days. For urgent matters, please indicate "URGENT" in your subject line.
Resolution: We will work with you to resolve your complaint. This may include providing additional information, processing refunds (if applicable), or taking corrective action.
Escalation: If you are not satisfied with our response, you may escalate your complaint by replying to our response email or contacting us again with "ESCALATION" in the subject line.
Note: Complaints are different from general inquiries. A complaint is a formal expression of dissatisfaction with our products, services, or billing. General questions or requests for information are handled as regular support requests.
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